Effective Date: May 24, 2025

ResourceBridges.com ("we," "our," or "the Company") recognizes the importance of protecting the privacy and data integrity of our users, especially those who engage with us through mobile devices. This Mobile Privacy Policy supplements our general Privacy Policy and applies specifically to individuals who access or interact with our services via mobile phones, smartphones, or other wireless devices.

By using ResourceBridges.com through your mobile device or enrolling in our mobile communication services, including SMS/text messages, you agree to the following practices regarding the collection, use, and safeguarding of your mobile information.

1. Scope of Mobile Data Collection

When you interact with ResourceBridges.com via a mobile device, we may collect certain types of data, including but not limited to:

  • Mobile phone number

  • Type of mobile device and operating system

  • Mobile carrier information

  • Location data (only with explicit permission)

  • Interaction history with our SMS messages (e.g., delivery status, read confirmations, opt-ins, and opt-outs)

We do not collect mobile data without your active participation and consent. Most mobile data is gathered through direct user interaction, such as when you text in a keyword to enroll in a program or when you fill out a form using a mobile device.

2. Consent and User Opt-In

Participation in our mobile programs is entirely voluntary. We require explicit user consent before sending any mobile communications. This includes:

  • Texting a keyword (e.g., "JOIN") to a designated shortcode

  • Completing a web-based form that clearly states SMS program participation

  • Checking a box that indicates agreement to receive text messages

We retain a record of your opt-in consent, including the date, time, and method of subscription, as required by applicable telecommunications laws and best practices.

3. Purpose of Mobile Communications

We use your mobile number to send messages strictly related to the services provided by ResourceBridges.com. These may include:

  • Application reminders or status updates

  • Educational content related to financial aid

  • Notifications about eligibility or document requirements

  • User support responses

  • Other relevant and value-added communications directly linked to your inquiry or interaction

We do not send promotional messages unless explicitly requested by you.

4. Message Frequency and Charges

When enrolled in our mobile program, you will receive a maximum of five (5) messages per month, unless otherwise specified and agreed upon.

  • Message and data rates may apply depending on your mobile plan and carrier.

  • ResourceBridges.com is not responsible for any charges incurred due to SMS communication.

  • Standard SMS and MMS rates from your mobile service provider will apply.

5. Opt-Out Mechanism

You may withdraw your consent and opt out of receiving mobile messages at any time. To stop receiving messages, simply reply to any of our SMS with one of the following keywords:

STOP, QUIT, END, CANCEL, or UNSUBSCRIBE

Upon receipt of such a command, you will receive a confirmation message, and no further messages will be sent unless you opt back in manually.

6. Support and Help Options

If you require assistance regarding mobile communications, you may:

  • Text HELP at any time for automated guidance

  • Email us at info@resourcebridges.com

  • Call us toll-free at (833) 402-1597

We will respond promptly to all mobile-related concerns.

7. Data Storage and Security

All mobile information collected is stored in a secure environment. We utilize multiple security protocols, including encryption, access restrictions, and regular audits to prevent unauthorized access or disclosure of your mobile data.

Access to mobile user data is strictly limited to trained personnel with legitimate service-related responsibilities.

8. Mobile Information Use Limitations

Your mobile information will be used exclusively to facilitate and enhance your experience with ResourceBridges.com. This means:

  • No sharing or selling of mobile data to third parties or affiliates for marketing/promotional purposes

  • No data mining or behavioral profiling using your mobile number

  • No sharing of opt-in status with external entities or vendors

We maintain a strict policy to ensure mobile data privacy and confidentiality under all circumstances.

9. Mobile Tracking and Location Services

We do not use your mobile device’s GPS or location-tracking functions without your explicit, informed consent.

If we ever offer location-based features (e.g., local office suggestions), such data will be anonymized, used only for that session, and never stored or shared.

10. Data Retention Policy for Mobile Records

We retain your mobile opt-in and message interaction history only as long as necessary to:

  • Fulfill your requests

  • Comply with regulatory obligations

  • Maintain program integrity

  • Provide customer service

Upon request or after program termination, we securely purge all identifiable mobile data from our systems unless legally required to retain it.

11. No Third-Party Mobile Sharing

To reiterate: No mobile information will be shared or sold to third parties/affiliates for marketing/promotional purposes.

We do not express or imply to any other company or agency that you have granted them permission to contact you via mobile communications. Mobile data is used solely for interactions directly initiated or requested by you through ResourceBridges.com.

12. Contact Information for Privacy Concerns

If you have any questions or concerns about our Mobile Privacy Policy or would like to submit a data access or deletion request, please contact:

ResourceBridges.com
400 Rella Blvd Ste. 207-817
Montebello, NY 10901
Phone: (833) 402-1597
Email: info@resourcebridges.com

This Mobile Privacy Policy is intended to provide you with full transparency and peace of mind when using your mobile device to interact with ResourceBridges.com. Your trust is critical to us, and we are committed to safeguarding your mobile privacy at every stage of the user journey.